GENERAL TERMS AND CONDITIONS OF ONLINE SALE

Preamble

These general conditions of sale are concluded between Aurélie BENAZERA, called "the Seller" and any natural person, called "the Customer", wishing to acquire the products offered by the Seller, luxury jewelry, including "necklace cigarette case", necklaces including a cigarette case, in gold and silver, called the "Products".

The Seller ensures in particular the marketing of the Products via the site www.sednon.com, called “the Site”.

The characteristics of the goods offered for sale online by the Seller can be consulted on the Site, in the product sheet.

The Parties agree that their relations will be governed exclusively by this Agreement.

The Seller reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the Site. The general terms and conditions of sale are those in effect on the date the order is validated. The Parties agree that the photos of the Products for sale on the Site have no contractual value.

Article I: Purpose

The purpose of this Contract is to define the rights and obligations of the Parties in the context of the online Sale of the Products offered for sale by the Seller to the Customer.

Article II: Scope of application

These General Terms and Conditions of Sale (GTC) are reserved for consumers only, as defined by law and case law, acting exclusively on their own behalf and domiciled in France, Europe and outside the European Union.

In accordance with Articles L. 111-1 and L. 111-4 of the Consumer Code , the essential characteristics and prices of Products sold electronically are available on the Site.

The professional also communicates to the consumer information relating to his identity, his postal, telephone and electronic contact details and his activities, as well as those relating to legal guarantees, in particular the legal guarantee of conformity and the legal guarantee of hidden defects as well as after-sales service and information relating to other contractual conditions, in accordance with articles R. 111-1 and R. 111-2 of the Consumer Code.

Furthermore, the Customer receives the information provided for in Articles L. 221-5 and L. 221-11 of the Consumer Code , prior to and after the conclusion of the sale and in particular by means of these General Conditions of Sale.

These General Conditions of Sale are applicable to all sales of Products by the Seller made through the Site.

The Customer declares to have read these General Conditions of Sale before validating the order within the meaning of Article 5. Validation of the order therefore constitutes acceptance without restriction or reservation of these General Conditions of Sale.

These General Conditions of Sale are applicable to orders placed for delivery within and outside the European Union.

The T&Cs are written in French, which alone is authentic.

If any provision of the T&Cs is declared null or void regardless of the legal basis by a Court or any other administration or authority, such decision will in no way affect the validity of the other provisions.

Article III: Identity of the Seller

Online sales of Products from the Site are offered and managed by Aurélie BENAZERA.

Identity: Aurélie BENAZERA, self-employed, residing at 2, rue André Antoine 75018 Paris, SIRET No. 809662026 00032

Website: www.sednon.com

Any request or complaint regarding the Products sold must be addressed by the Customer directly to the following email address: info@sednon.com

Article IV: Products

The Products offered for sale by are described and presented on the Website in the product sheet.

Each product is a unique piece, designed entirely by hand. Each product is sold with a tamper-evident label. guaranteeing that it is strictly new and has never been worn . 

Although the Seller makes every effort to ensure that the photographs on the Website are faithful and up-to-date reproductions of its Products, the Customer is expressly informed that the said photographs and illustrations are given for information purposes only and therefore do not constitute a contractual commitment or any guarantee on the part of the Seller regarding the perfect similarity between the Products ordered by the Customer and the photographs and illustrations appearing on the Website or in the emails sent by the Seller.

In any event, the Customer is invited to contact the Seller using the contact details referred to in Article 3 above for any questions and/or additional clarifications concerning the Products.

Article V: Order – formation of the sales contract

5.1. Creation of a customer account

Any Client of the company declares that they have the capacity to contract under the conditions described below, that is to say, they are an emancipated minor or of legal age and not be protected within the meaning of article 488 of the Civil Code.

The order can only be registered on the Site if the Customer has clearly identified himself by entering his Customer ID (email address) and his unique password which is generated for him each time he logs in.

If you are a new Customer, you can enter your email address in the "My Account" section to create a personal Customer account.

The Customer is responsible for the accuracy and completeness of the information entered and entered on the Site, and in particular the information necessary for the identification of the Customer, his/her surname, first name, postal address, email address, full delivery address, valid telephone number and billing address, which are essential for processing the order and its delivery.

Consequently, the Seller cannot be held responsible for any defect, delay and/or non-conformity of delivery linked to inadequacies or errors in the information entered.

The provision of personal information necessary for the processing and delivery of orders is mandatory.

5.2. Order steps

In order to place the order, the Customer must follow the following steps:

1st​ step : The Customer validates their “basket” and the delivery method offered (with its possible price)

2nd​ step : The Customer identifies himself during his first visit to the Site and creates his account in the “Personal space” section by entering all the data requested such as first and last name, contact details (telephone and email), billing address, delivery address and validates his information.
When the Customer has already created his “personal space” on the Site, he goes directly to the 3rd step.

3rd Step : The Customer validates the delivery address, billing address and the chosen delivery method with its price and clicks on “continue to payment”.

4th step : the Customer reviews the details of their order, including the total price including tax, the delivery and billing address as well as the chosen delivery method, defines their payment method and proceeds to payment by clicking on “continue your order”, then on the secure payment page by clicking on “validate”

By validating, the Client confirms his commitment and his unreserved acceptance of the T&Cs

The order is submitted to the Seller for processing and can no longer be cancelled or modified by the Customer subject to the conditions relating to the right of withdrawal referred to in Article 8 below.

In the event that the debit of the price and all costs included is impossible, the online sale will be immediately terminated and the order cancelled, without the Customer being able to make any claim in this regard.

5.3. Confirmation of the order

An order confirmation is sent by email including an identification number for your order, the identification of the product(s) ordered, the price expressed including the price of the products as well as the amount including tax for delivery costs, it being understood that delivery is free for shipments within the European Union.

5.4 . Order tracking :

The Customer can follow the progress of the order on the Site in the "MY ACCOUNT" section. The indication of the username and password will be necessary during each consultation. 

5.5. Delivery

The Customer receives electronic confirmation of the dispatch of the Order. The Products will be delivered to the delivery address indicated when ordering, after receipt of payment for the order.

5.6. Availability of products

The Seller undertakes to fulfill the order only within the limits of available stocks of the Products. In the event of unavailability of the Products, the Seller undertakes to inform the Customer.

However, in accordance with Article L. 121-11 of the Consumer Code , the Seller reserves the right to refuse the order if it is abnormal, made in bad faith or for any other legitimate reason, and in particular, when there is a dispute with the Customer concerning the payment of a previous order.

Article VI. Prices and payment terms

6.1. Price of products

The prices of the Products are indicated on the Website as well as in the order confirmation sent at the end of the order process.

The prices of the Products are expressed in euros and are not subject to VAT (VAT not applicable, article 293 B of the General Tax Code)

The costs of processing and delivery of the Product(s) are the responsibility of the Seller, for shipment within the European Union.

The Seller also covers the cost of returning the Product(s).

Returns are free within 14 days of receiving your order. After 14 days from receipt of the product, the return will not be processed.

For all sales made outside the European Union, delivery and customs costs are borne by the Customer who is the importer of the Product(s).

The Seller reserves the right to modify its prices at any time, it being understood that orders for Products will be invoiced on the basis of the rates in effect at the time each order is recorded, as they appear on the Website.

6.2. Payment terms

A payment within the meaning of this article constitutes the effective provision to the Seller of funds corresponding to the price including all taxes (TTC) and all costs.

1. Bank card

Payment of the All-Inclusive Price by the Customer can be made by credit card. The accepted credit cards are those of the Cartes Bancaires, Visa, MasterCard, American Express networks.

The transaction is immediately debited from the Customer's bank card after verification of the data on the card, upon receipt of the debit authorization from the company issuing the bank card used by the Customer.

In accordance with Article L. 132-2 of the French Monetary and Financial Code , the payment commitment issued by means of a payment card is irrevocable. By providing the information relating to his bank card, the Customer authorizes the Seller to debit his bank card with the amount corresponding to the all-inclusive price.

To this end, the Customer confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his. The Customer provides the sixteen digits and the expiry date of his bank card as well as, where applicable, the numbers of the visual cryptogram.

In the event that the debit of the All-Inclusive Price is impossible, the online sale will be immediately terminated and the order will be cancelled.

The Seller implements all means to ensure the confidentiality and security of data transmitted on the Site, the Site uses the secure SHOPIFY solution to process online payments.

2. Paypal

Payment by the Customer can only be made via the PAYPAL platform. The payment facility offered by PAYPAL, in four interest-free installments, is independent of the Seller; it is the Customer's responsibility to contact the platform directly in the event of a rejection of the request.

For any additional information, the Customer must go to the PAYPAL website.

Invoices are available in each Customer's account, online.

3. ApplePay

Payments via ApplePay are accepted.

Article VII: Delivery of Products

7.1. Delivery Method

The Customer chooses one of the Delivery Methods offered on the Site when placing the Order.

Delivery methods depend on customer choice and delivery areas and include the following options:

- Colissimo delivery against signature (France and European Union): 2 to 5 days

- Delivery to Mondial Relay Point (France): 2 to 5 days

- DHL delivery against signature (outside the European Union): delivery time depends on the destination

The Customer must first, before choosing the carrier, for a destination outside mainland France, consult the general conditions of the carrier.

The order is prepared and shipped to the Customer after receipt of payment.

The delivery times specified according to the delivery method and delivery location chosen are average times which may vary depending on stock availability, the nature of the order, the preparation and dispatch time of the order and the period of activity.

8.2. Delivery Address

The products are delivered to the address indicated by the Customer on the order form. The Customer must check the completeness and conformity of the information provided to the Seller. The Customer cannot be held responsible for any data entry errors and the consequences in terms of delays or delivery errors.

In this context, all costs incurred for the reshipment of the order will be entirely borne by the Customer.

Furthermore, the Seller cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike, in particular of postal services and means of transport and/or communications).

8.3. Amount of Delivery Charges

The amount of the Delivery Charges depends on the place where the order is shipped.

Delivery and return of the Product are free for all shipments in France and more widely in the European Union.

In the case of shipping outside the European Union, the delivery costs will be borne by the Customer, i.e. 25 euros including tax.

In any event, the amount of delivery costs is indicated to the Customer before validation of the order.

8.4. Delivery Times

Delivery times are available on the Site and may vary depending on the availability of the Goods that were the subject of the Order.

Delivery times are in working days and correspond to the average time taken to prepare and deliver the order.

Delivery times run from the date of Confirmation of the Order by the Seller.

8.5. Delay in Delivery

In the event of a delay in delivery, the order is not cancelled.

The Seller will inform the Customer by email that the Delivery will be delayed. The Customer may then decide to cancel the Order and will send the Seller an email notice of cancellation of the Order.

If the order has not yet been shipped when the Seller receives the Customer's cancellation notice, delivery is blocked and the Customer is reimbursed for any amounts debited within fourteen days of receipt of the cancellation notice.

In the event that the order has already been shipped when the Seller receives the Customer's cancellation notice, the Customer may still cancel the Order by refusing the package. The Seller will then refund the amounts debited within fourteen days of receiving the return of the refused package complete and in its original condition.

8.6. Delivery Tracking

The Customer can follow the progress of the processing of the Order in the space reserved for this purpose on the Site.

8.7. Verification of the Order upon arrival

The Customer is required to check the condition of the packaging and the Product upon delivery.

It is the Customer's responsibility to make any reservations and complaints he deems necessary, or even to refuse the package, when the package is clearly damaged upon delivery. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days, excluding public holidays, following the date of delivery of the Product.

The Customer must also send a copy of this letter to the Seller. Failure to make a complaint within the aforementioned period extinguishes any action against the carrier in accordance with Article L. 133-3 of the French Commercial Code . The Customer must ensure that the Product delivered to him corresponds to the order. In the event of non-conformity of the Product in nature or quality with the specifications mentioned in the Delivery note, the Customer must inform the Seller by email at info@sednon.com

The Product may be returned after agreement by return email from the Seller. Each claim will be subject to the latter's assessment.

Article IX: Right of withdrawal

The Customer has a right of withdrawal which he can exercise within fourteen calendar days following the date of receipt or collection of the order. In the event that this period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.

The Customer who wishes to exercise his right of withdrawal must return the Product(s) within the aforementioned period, in their original packaging, complete and new. The tamper-evident label must not have been removed under any circumstances.

To notify the Seller of their decision to withdraw, the Customer will send by registered mail with acknowledgment of receipt or by email to the following address: info@sednon.com :

- the withdrawal form in the appendix duly completed;

Or

- an unambiguous statement as to his desire to withdraw

The legal right of withdrawal provided for in this article shall not apply to Products that are damaged and/or deteriorated, such that the Products are unfit for further marketing.

Article X: Guarantees

The Seller is liable for defects in conformity of the Product to the Contract and for latent defects under the conditions provided for in Articles 1641 to 1649 of the Civil Code.

Art. 1641 of the Civil Code : "The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them."

Under the legal guarantee of hidden defects , the Customer is informed that he:

• May decide to implement the guarantee against hidden defects making the Product unfit for its normal purpose in accordance with article 1641 of the Civil Code;

• In this case, you may choose between cancelling the sale or reducing the sale price in accordance with Article 1644 of the Civil Code.

Requests under the legal guarantee of conformity or the guarantee of defects in the item sold are made by the Customer to the Seller, by registered letter with acknowledgment of receipt, using the contact details referred to in Article 2 above.

• The Customer must be in possession of the invoice and the Product must have the tamper-evident label in the event of a hidden defect in order to make a claim under the legal guarantees.

• The Seller's customer service will inform the Customer of the procedure to follow and the documents and supporting evidence necessary for the analysis of his claim under the legal guarantee of the item sold.

The customer may exercise the guarantee by sending his request to: info@sednon.com

Article XI: Liability

The Seller's performance of its obligations under this Contract shall be suspended in the event of the occurrence of a fortuitous event or force majeure which hinders or delays its performance.

The Seller shall not be liable for damages, delays, non-performance or partial performance of its obligations when these result from an event that may be interpreted by a French court as constituting a case of force majeure.

In this respect, force majeure means any unforeseeable and irresistible event within the meaning of Article 1218 of the Civil Code, such as, but not limited to: fires, explosions, floods, strikes, lockouts, epidemics, pandemics, riots, wars, difficulties in the supply of raw materials, significant increases in the costs of raw materials necessary for the performance of the Services, power cuts, disruptions to the Internet and/or telecommunications infrastructure, attacks on the network (including in the form of malware).

The Seller shall not be held liable for non-performance of the contract in the event of a supplier's stock shortage, a strike by postal services, means of transport and/or communications, in other words, any event constituting force majeure shall not result in the Seller being liable.

The Seller shall notify the Customer of the occurrence of such a fortuitous event or force majeure within the… date of occurrence of the event.

Article XII: Intellectual Property

The Customer is informed that the Product has been subject to several intellectual property protections.

The Seller has registered the SEDNON trademark under number 5127785 with the INPI.

Beyond the copyright which belongs to the Seller, the appearance of the Product has been the subject of industrial protection, a design and model has been filed with the INPI, registered under number 2025 1524 guaranteeing the authentic and unique character of the Product.

The photographs and illustrations on the Website belong entirely and exclusively to the Seller.

Any total or partial reproduction, modification or use of the brand, illustrations, images representing the product, for any reason and on any medium whatsoever, without the express prior consent of the Seller, is strictly prohibited.

The same applies to any copyright, design and model which are the property of the Seller.

Article XIII: Personal data

The information and data provided and entered by the Customer on the order forms are collected and gathered by the Seller solely for the purposes of processing, preparing and delivering the Product(s) ordered.

This information and data may be collected and recorded in a customer file kept by the Seller in accordance with regulations relating to personal data.

Personal data may be transmitted to the Seller's partners who may carry out processing on behalf of the Seller (subcontractors) and/or their own account (data recipients such as SHOPIFY, COLISSIMO, DHL, without this list being exhaustive)

Under the conditions of the European General Data Protection Regulation ( GDPR ), the Client has the right to access, rectify, transfer, erase or limit the processing of his personal data.

Under the conditions of the GDPR, the Customer also has the right to object to the processing of his personal data and the right to withdraw his consent at any time by contacting the Seller (by e-mail: info@sednon.com ).

In the event that the Seller does not provide a satisfactory response to the Customer, the latter may file a complaint with the data protection authority to which it is subject, the CNIL.

Personal data will only be processed to the extent necessary to contact Customers, ensure order processing, create and manage user profiles, create and manage Customer access to the Site's online services.

The retention period for personal data may vary depending on the purposes of the processing and legal obligations.

Data relating to purchases is kept for a period of 5 years from the date of the purchase in question, with reference to Article L. 110-4 of the French Commercial Code. As an exception, invoices are kept for 10 years, with reference to Article L. 123-22 of the French Commercial Code.

Data related to the user account is retained for as long as the account remains active. In the event of account deletion, personal data is retained unless their retention is required to comply with legal obligations. The Customer may request this at info@sednon.com

Article XIV: Amicable settlement of disputes

Under Article L. 612-1 of the Consumer Code , "Every consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute between him and a professional."

Disputes falling within the scope of Article L. 612-1 of the Consumer Code are the disputes defined in Article L. 611-1 of the Consumer Code , namely disputes of a contractual nature, relating to the execution of a contract of sale or provision of services, between a consumer and a professional. The text covers national disputes and European disputes.

The buyer may resort to conventional mediation, in particular with the consumer mediation commission or with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation for example) in the event of a dispute.

The Client will find information on this subject and the list of mediators on the government website economie.gouv

For any difficulties, we invite you to contact us beforehand or to contact our after-sales service:

Article XIV. Applicable Law and Competent Courts

This Agreement shall be governed by French law.

Any dispute arising from the formation, interpretation or execution of this Contract shall be under the exclusive jurisdiction of the courts of Paris.